Privacy Policy

Last updated: 23:05:2024

This Privacy Policy describes how Arosa Naturals (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from arosanaturals.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

 

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

 

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

 

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

 

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

 

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

 

• Basic contact details including your name, address, phone number, email.

  
  

   

• Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.

  
  

   

• Account information including your username, password, security questions.

  
  

   

• Shopping information including the items you view, put in your cart or add to your wishlist.

  
  

   

• Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

  
  

   

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

 

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as Shopify or our payment processors. Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

 

How We Use Your Personal Information

• Providing Products and Services: To fulfill orders, process payments, and manage your account.

• Marketing and Advertising: To send promotional communications and tailor advertisements.

• Security and Fraud Prevention: To detect and investigate malicious activity.

• Communicating with you: To provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site to improve performance and run analytics. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, such as vendors who perform services on our behalf (IT management, shipping, etc.), business partners like Shopify, or in connection with a business transaction like a merger.

User Generated Content

If you choose to submit product reviews or other user-generated content to public areas of the Services, this content will be public and accessible by anyone.

Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children.

Security and Retention of Your Information

Please be aware that no security measures are perfect. We recommend that you do not use unsecure channels to communicate sensitive information. We retain your personal information based on factors like maintaining your account, legal obligations, and resolving disputes.

Your Rights and Choices

Depending on where you live, you may have the right to access, delete, or correct your personal information. You may also have the right to portability or to withdraw consent. You can opt out of promotional emails at any time by using the "unsubscribe" link.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at support@arosanaturals.com.